Terms & Conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Rights Act 2015 says:
· you can ask us to repeat or fix the services if they are not carried out with reasonable care and skill, or get some money back if we cannot fix it;
· if a price has not been agreed upfront, what you are asked to pay must be reasonable;
· if a time has not been agreed upfront, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit
www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This Contract sets out:
· your legal rights and responsibilities;
· our legal rights and responsibilities; and
· certain key information required by law.
If you do not understand any of this Contract and want to talk to us about it, please contact us by:
Email: lincoln@gamesaints.co.uk
Terms and Conditions Definitions
“We”, “our” and “us” – Wanderlust Entertainment Ltd, a company registered in England and Wales under company number 11383923, having our registered office at Unit 1-2 Vulcan Park, George Street, Lincoln, England, LN5 8LG.
“You” and “Customer” – The individual who has made the booking on behalf of themselves or their party.
“Group”, “Party”, “Event” and “Activity” – All the customers within your group.
“Venue” and “Site” – The location for which you have made a booking
“Booking Confirmation” – Details of your booking and associated terms with pricing and payment information.
“Contract” – Booking Confirmation and these terms and conditions between you and the Ltd company
“Static Site” – Provision of services at one of our venues, which requires your attendance at the venue.
1. Introduction
If you making a booking with us you agree to be legally bound by this Contract. When buying any services you also agree to be legally bound by:
· our website terms and conditions of use and any documents referred to in them;
· the summary of this Contract;
· the waiver that you may be required to sign; and
· any extra terms which may add to, or replace some of, this Contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.
All of the above documents form part of this Contract as though set out in full here. It is assumed that you are the main point of contact for your group and that all correspondence will take place between you and us. It is your responsibility to relay the necessary information to all members of your party.
These conditions shall form the basis of the Contract for your booking and shall apply to the exclusion of any other terms and conditions whether put forward by you, your group or a third party or whether implied by law. No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of the company.
2. Information we give you
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
· click on the ‘FAQs’ section;
· read the Booking Confirmation; or
· contact us using the contact details at the top of this page
The key information we give you by law forms part of this Contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Bookings, Cancellations and Refunds Policy
When you make a booking, please read and check your booking carefully before submitting it. After a booking has been made you will be sent a Booking Confirmation with details of your booking session including payment confirmation, date of the Event, number of participants, payment and all other details relevant to the booking. It is your responsibility to check that the details on the Booking Confirmation are correct and you must advise us of any inaccuracies within 24 hours of making the booking.
We may contact you to say that we do not accept your booking. This is typically for the following reasons:
· we cannot carry out the booking (this may be because, for example, we have a shortage of staff);
· we cannot authorise your payment;
· you are not allowed to buy the services from us;
· we are not allowed to sell the services to you; or
· there has been a mistake on the pricing or description of the services.
We will only accept your booking when we email you to confirm this. At this point a legally binding contract will be in place between you and us; and we will provide the services as agreed during the online booking process
Upon confirmation of your booking you will receive a booking reference number. In making a booking with us, acceptance of this Contract is understood and in the case of group bookings, that the person making the booking is responsible for making all members of his or her group aware of this Contract.
All bookings are non-refundable, unless stated otherwise in this Contract.
For all bookings made through the website, we require immediate and full payment at the time of booking. For larger bookings we require a minimum of 25% deposit to be paid to reserve your booking. Full payment must be made 7 days prior to your booking date
If full payment is not received, we reserve the right to cancel your booking with any paid deposit to reserve your booking being non-refundable. Payment is non-refundable if you are not able to attend the date and time confirmed in the Booking Confirmation.
All bookings are non-transferable, except at our discretion. Only in extenuating circumstances will bookings be considered for transfer and where at least a minimum of 48 hours’ notice of request is given via email.
The time, date and location of your booking cannot be altered, however if you require an alteration, please contact us and we will do our best to accommodate you. Once a booking has been made, amendments can only be made with prior agreement from us.
If you cancel your booking, the following provisions apply:
· your reservation deposit is non-refundable;
· if you cancel before your final balance is due then no further payments will be required from you;
· if you cancel after you have paid your final balance then the full price will be non-refundable, provided that no circumstances exist which would prohibit us from otherwise fulfilling your booking.
We will take all reasonable efforts to ensure that we operate effectively.
A minimum of six players is required for each booking to take place, except at our discretion. Session times that are not filled by the minimum number of players may be rescheduled or cancelled. If this is the case, you will be contacted to arrange an alternate date and/or time.
We reserve the right to transfer your booking date and/or time due to operational or unforeseen circumstances. If we are unable to transfer your booking to an alternative date and/or time, we reserve the right, in our absolute discretion, and with or without prior notice, to cancel your session
We reserve the right to cancel your booking with full refund in the unlikely event that we are unable to complete your booking and which cannot be transferred to another date and/or time, but otherwise shall have no liability whatsoever, including, but not limited to, liability for travel expenses or any other out of pocket expenses, in respect of the cancellation.
In the unlikely event that our terms and/or availability for your group changes after your booking is confirmed, we will do our best to ensure that your event is rescheduled. If we are unable to make an alternative arrangement to your booking you will be given a full refund for that part of your booking. Alternatively, gift vouchers can be offered to the equivalent value of your booking.
In any event, we shall not be liable for any delays or any failure to perform any of our obligations under this Contract, caused by any event outside our control, including but not limited to, a global pandemic, acts of terrorism, natural disasters, poor weather conditions and the declaration of war.
If an event outside our control takes place that affects the performance of our obligations under this Contract:
· we will contact you as soon as reasonably possible to notify you; and
· our obligations under this Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our performance of your booking, we will restart the booking as soon as reasonably possible after the event outside our control is over.
We will only cancel this Contract if the event outside our control continues for longer than 4 weeks and we agree that your booking cannot go ahead. In this case, we will refund you the amount paid for your booking, minus the reservation deposit which is non-refundable.
Gift Vouchers may be purchased and used to cover part or the full amount of a booking to the equivalent value of the Gift Voucher. Once purchased, Gift Vouchers must be used with the 6 month expiry date. Expiry dates cannot be extended except at our discretion.
Promotional codes and discounts must be used at the time of booking through the booking system. The stated promotion will then be applied to your booking. Promotions cannot be applied to bookings after they are purchased. Unless stated otherwise, discounts cannot be combined or used in conjunction with any other offer. Promotional codes cannot be applied to the purchase Gift Vouchers.
4. Restrictions
Each customer is responsible to determine if they are fit to safely take part in the activity. We are not qualified to determine this, however we can advise on the physical requirements of the activity. Please seek medical advice prior to your session to ensure you are physically fit enough to participate.
We reserve the right to refuse play on the day of your event without refund if you or any of your party are deemed by our staff to be physically unfit to play due to injury, illness, or any other condition which we believe is unsafe. Please contact us in advance if you have any concerns about the health or fitness of any member of your group.
We reserve the right to refuse players who do not meet these requirements, without refund. Anyone under the age of 18 is required to be accompanied by a responsible adult at all times when engaging in any activity.
5. Price Changes
All prices quoted by us are accurate at the time of booking. We reserve the right to demand extra payment for any additional charges owing to a change in booking once it has been confirmed to reflect extra costs incurred in transfers, group booking costs and administration.
6. Arrival at the Venue
All players should arrive at the venue no less than 15 minutes prior to your activity start time. Please be aware if you miss your scheduled start time you will not be eligible for a later booking or refund. If you are not at the venue upon check-in for your pre-booked time our team will try to contact you.
We will prioritise all customers against their booking times and never allow late running customers to have an impact on later start times. We are not responsible for factors out of its control, for example; late running commuter services, traffic or parking difficulties (this is not an exhaustive list).
7. Health & Safety
The safety of all our customers and teams is paramount to us. Your party must comply with all instructions given relating to your activity from a member of the venue team. We will take sufficient steps to ensure so far as is reasonably practicable, that your activity will at all times be safe and without risk to health.
8. Behaviour
When visiting you are expected to behave in a respectful manner towards the venue, our staff, our equipment and other people around you. We have the right to terminate, without notice, your activity and ask you to leave the venue if your behaviour is considered unacceptable by a member of our staff. This includes, but is not limited to, vandalism, violence, abusive behaviour, discrimination or any other act that is deemed inappropriate. If such an incident occurs, you will not be entitled to any refunds.
We reserve the right to refuse play on the day of your activity with no refund if you or any of your party are believed to be under the influence of alcohol, drugs or other intoxicating substance. We do not accept any liability for any accidents that may be caused if you or any of your party are under the influence of alcohol, drugs or other intoxicating substance.
We reserve the right to stop play and terminate your session with no refund if you or any of your party do not follow instructions from any member of the team. We accept no liability for any damage caused by any member of your group and may seek to claim compensation as a result of your actions.
We reserve the right to stop your session without a refund if we feel that the safety of anyone is at risk.
9. Data Protection
Our privacy policy is available at: www gamesaints.co.uk
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
CCTV is in constant use throughout the venue to ensure the safety of everyone. CCTV evidence will be used to where necessary to support any incidents and will be kept for a minimum of 31 days.
10. Photography & Video
When making a booking with us, you agree that all images and videos taken of you and your group are the exclusive property of us and may be used for promotional activities online and in print. If you do not wish us to use these images and videos, please notify us before the day of your activity.
11. Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
· losses that were not foreseeable to you and us when this Contract was formed and were not caused by any breach on our part;
· business losses; and
· losses to non-consumers
12. Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with our service to you generally; or any other matter, please contact us as soon as possible. If we cannot resolve a dispute using our internal complaint handling procedure, we will:
· let you know that we cannot settle the dispute with you; and
· give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal:
https://webgate.ec.europa.eu/odr.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this Contract. This Contract is in place to ensure the smooth running and enjoyment of your activity. It is governed by English Law.
13. General
The following general conditions shall apply:
· This Contract is personal to you and your group. You or your group shall not assign, transfer or charge your rights and responsibilities under these conditions or any of them, without our prior written consent.
· The provisions of this Contract are severable and distinct from one another and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired.
· The headings in this Contract are for convenience only and do not affect the interpretation of this Contract.
· For the avoidance of doubt, nothing in these conditions shall confer on any third party any benefit or the right to enforce any provision of this Contract.
· If we fail to insist that you perform any of your obligations under this Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
· We reserve the right to make changes to this Contract as necessary